Shipping & Return Policy
All of our orders are shipped with USPS. If you would like signature confirmation or additional package insurance, please contact us upon ordering and let us know. Campfire orders (especially around the holidays) may require sign on delivery at our discretion.
Please allow 3-5 business days for processing and packing of your order, and then 3-5 business days for delivery. Holiday processing times may be slightly longer, thank you for your patience!
100% Quality Guarantee:
While we do not accept returns or cancellations (see below) we do guarantee the satisfaction and quality of your order. Nixi Lauroo is very proud to turn out high quality garments that are sewn with care and love, and also with a professional background and degree in fashion design + garment construction. We inspect each piece as it leaves our studio to ensure the best quality. If for some reason you have a quality issue with your new garment, please contact us and we will assist you with your problem at hand.
As we are a small mama run shop, we do not currently accept returns. All sales are final. In the event you have an issue with your order, please contact us so we can resolve it for you. Please note our turnaround times and shipping times prior to ordering, as items are handmade and do take time to make!
In the event that an incorrect item is sent to you, we will correct the error in a timely manner and cover any return shipping if necessary.
If something does not fit your little one or you ordered the wrong size, exchanges are possible at our discretion, pending we have your desired size in stock.
We do not/can not cancel/refund orders after they are placed. If you ordered a wrong size, need to inform us of an upcoming "must have by" delivery date, or have changed addresses, please contact us directly as soon as you can, so we can make any necessary adjustments.
Thanks so much for your support!